We take your privacy seriously. This policy explains exactly what data Crikex collects, why we collect it, how we use it, and what rights you have over your own information.
These cards cover the most important points. The full policy below has all the details — please read it before using Crikex.
Crikex collects personal data only when it is necessary to operate your account, process payments, or comply with legal obligations. We do not collect data for the sake of it, and we do not build advertising profiles on our players.
Crikex does not sell, rent, or trade your personal data to third parties for marketing or advertising purposes. Your information stays within the Crikex platform and is shared only where legally required or operationally necessary.
All personal data stored by Crikex is protected using industry-standard encryption. Payment data is handled through secure, certified payment processors. We conduct regular security reviews to ensure your data remains protected.
You have the right to access, correct, or request deletion of your personal data at any time. Submit a request to our support team and we will respond within 30 days. Some data must be retained for legal compliance even after account closure.
Crikex uses cookies to keep you logged in, remember your preferences, and understand how the platform is used so we can improve it. We do not use third-party advertising cookies. You can manage cookie preferences in your browser settings.
In the unlikely event of a data breach that affects your personal information, Crikex will notify you promptly and take immediate steps to contain the breach and protect affected accounts. We take our responsibility to protect your data seriously.
This Privacy Policy explains how Crikex ("we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors who use the Crikex platform at crikex.co and the Crikex mobile app. By registering an account or using any part of the Crikex platform, you agree to the practices described in this Privacy Policy.
We understand that privacy matters to our players. When you share your personal information with Crikex, you are trusting us to handle it responsibly. We take that trust seriously. This policy is written in plain language so you can understand exactly what happens to your data — no confusing legal jargon, no hidden practices.
Scope: This policy applies to all personal data collected through the Crikex website, mobile app, customer support channels, and any other interaction you have with the Crikex platform. It applies to all players regardless of location.
If you have questions about anything in this Privacy Policy, contact our support team before registering. We are happy to explain any section in more detail.
Crikex collects personal data in the following categories. We only collect data that is necessary for the purposes described in this policy.
| Category | Examples | Why We Collect It |
|---|---|---|
| Identity Data | Full name, date of birth, gender, government ID number | Account registration, age verification, KYC compliance |
| Contact Data | Mobile number, email address | Account communications, support, security alerts |
| Financial Data | bKash/Nagad account number, transaction history | Processing deposits and withdrawals, fraud prevention |
| Technical Data | IP address, device type, browser, operating system | Security monitoring, fraud detection, platform optimisation |
| Usage Data | Games played, bet amounts, session duration, login times | Responsible gaming monitoring, platform improvement |
| Communication Data | Support chat logs, email correspondence | Resolving disputes, quality assurance, compliance records |
We do not collect: Sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required by law and with your explicit consent.
Crikex collects your personal data through the following methods:
Most of the data we hold about you comes directly from you. This includes information you provide when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or respond to a promotion.
When you use the Crikex platform, we automatically collect certain technical and usage data. This includes your IP address, device information, browser type, pages visited, games played, and session duration. This data is collected using cookies, server logs, and similar technologies.
In some cases, Crikex may receive data about you from third parties. This includes:
No social media data: Crikex does not collect data from your social media profiles or use social login. Your Crikex account is entirely separate from any social media account you may hold.
Crikex uses your personal data for the following purposes. For each purpose, we have identified the legal basis that allows us to process your data.
No automated decision-making that affects you unfairly: Where Crikex uses automated systems (such as fraud detection), significant decisions about your account are reviewed by a human team member before action is taken.
Crikex retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs.
When data is no longer required, it is securely deleted or anonymised so it can no longer be linked to you personally.
Crikex takes the security of your personal data seriously. We implement the following technical and organisational measures to protect your information:
Your role in security: Security is a shared responsibility. Use a strong, unique password for your Crikex account, enable two-factor authentication, and never share your login credentials with anyone.
Crikex uses cookies and similar tracking technologies to operate the platform and improve your experience. Here is what we use and why:
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Essential | Keep you logged in, maintain your session, remember your language preference | No — required for the platform to function |
| Functional | Remember your game preferences, display settings, and notification choices | Yes — via browser settings |
| Analytics | Understand how players use the platform so we can improve it | Yes — via browser settings |
| Security | Detect and prevent fraud, bot activity, and unauthorised access | No — required for platform security |
Crikex does not use advertising cookies or allow third-party advertising networks to place cookies on the Crikex platform. You can manage or delete cookies through your browser settings. Note that disabling essential cookies may affect the functionality of the platform.
You have the following rights regarding your personal data held by Crikex. To exercise any of these rights, contact our support team at [email protected]. We will respond within 30 days.
Request a copy of all personal data Crikex holds about you.
Request correction of any inaccurate or incomplete personal data.
Request deletion of your personal data, subject to legal retention requirements.
Request that we limit how we use your data in certain circumstances.
Request your data in a structured, machine-readable format.
Object to processing based on legitimate interest, including marketing.
Response time: We aim to respond to all data rights requests within 30 days. Complex requests may take up to 60 days — we will notify you if this is the case. There is no charge for exercising your rights.
Crikex is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the Crikex platform.
If we become aware that we have collected personal data from a minor, we will delete that data immediately and close the associated account. If you believe a minor has registered on Crikex, please contact us at [email protected] so we can investigate and take action promptly.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. For more information on protecting young people from gambling harm, visit our Responsible Gaming page.
Crikex may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.
The updated policy will be published on this page with a revised "Last updated" date. Your continued use of the Crikex platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
We recommend checking this page periodically to stay informed about how Crikex protects your privacy. If you disagree with any changes, you may close your account before the changes take effect.
If you have questions about this Privacy Policy, want to exercise your data rights, or wish to make a privacy-related complaint, contact our team using the details below:
We aim to acknowledge all privacy requests within 24 hours and resolve them within 30 days. For formal complaints that we are unable to resolve to your satisfaction, you may escalate to the relevant data protection authority in your jurisdiction.
We are here to help: Privacy can be a complex topic. If anything in this policy is unclear, reach out to our support team and we will explain it in plain language. Your trust matters to us.
Register on Crikex today. Your data is encrypted, never sold, and always under your control. Deposit via bKash or Nagad and enjoy fair games built for Bangladesh players.
Questions about your data? Visit our FAQ or contact support via live chat.