Gaming on Crikex should always be fun. We provide the tools, information, and support you need to keep it that way — because your wellbeing matters more than any bet.
Support available every hour of every day
Time to activate any responsible gaming tool
All responsible gaming tools are completely free
Strict age verification for every Crikex account
Responsible gaming means playing within your means, for fun, without letting it affect other parts of your life. At Crikex, we believe that the vast majority of our players enjoy gaming as a form of entertainment — the same way someone might enjoy watching cricket or going to the cinema. That is exactly how it should be.
The reality is that all games on Crikex — whether it is Pappu, Mines, Andar Bahar, or any other game — are designed with a house edge. Over time, the platform will always have a mathematical advantage. This does not mean you cannot win — plenty of players do — but it does mean that gaming should never be seen as a reliable income source or a way to recover money you have lost.
Responsible gaming on Crikex means setting a budget before you play and sticking to it, treating any winnings as a bonus rather than an expectation, taking regular breaks, and reaching out for help if gaming stops feeling fun.
Golden rule: Only ever play with money you can afford to lose. If losing a bet would cause you financial stress, that bet is too large.
Treat Crikex as entertainment, not a financial strategy. The moment it stops being fun, stop playing.
Decide how much you can afford to spend before you open the app. Never chase losses beyond that limit.
Long sessions can cloud your judgement. Set a time limit and take breaks every hour.
If gaming is affecting your relationships or finances, talk to a trusted person or contact our support team.
Every tool below is built into your Crikex account. You can activate any of them from your account settings or by contacting our support team at any time.
Set a daily, weekly, or monthly deposit limit on your account. Once the limit is reached, no further deposits are accepted until the period resets. Increasing a limit requires a 7-day cooling-off period — decreasing it takes effect immediately.
Cap the amount you can lose in a given period. If your losses reach the limit you have set, your account will be temporarily restricted from placing further bets until the period ends. This is one of the most effective tools for staying in control.
Set a maximum session duration. When your session reaches the limit, you will receive a notification and be logged out automatically. You can set limits from 30 minutes up to 8 hours per session.
Enable regular pop-up reminders that show you how long you have been playing and how much you have spent or won in the current session. Reality checks help you stay aware of your activity without interrupting your game.
Take a short break from Crikex without permanently closing your account. Choose a cool-off period of 24 hours, 7 days, or 30 days. During this time your account is suspended and you cannot log in or deposit. The break cannot be cancelled early.
If you feel you need a longer break, self-exclusion closes your Crikex account for a minimum of 6 months. During self-exclusion you will not receive any marketing communications. To request self-exclusion, contact [email protected] immediately.
How to activate: Log in to your Crikex account, go to Account Settings > Responsible Gaming, and select the tool you want. Changes to limits that reduce your spending take effect immediately. If you need help activating any tool, contact our support team via live chat — available 24/7.
Honest self-reflection is the first step to staying in control. Read through the questions on the right. If you answer "yes" to two or more of them, it may be time to use one of Crikex's responsible gaming tools or speak to someone you trust.
There is no shame in recognising that gaming has become a problem. Problem gambling affects people from all walks of life, and reaching out for help is a sign of strength, not weakness. Crikex's support team is here to help — not to judge.
Contact our support team immediately at [email protected] or via live chat. We can activate a cool-off period or self-exclusion on your account within minutes.
Do you spend more money on gaming than you originally planned, or more than you can comfortably afford?
Have you ever tried to win back money you lost by placing more bets — sometimes called "chasing losses"?
Do you find yourself thinking about gaming when you are doing other things, or feeling restless when you cannot play?
Have you borrowed money, sold belongings, or neglected bills in order to fund your gaming?
Has gaming caused arguments or tension with family members, friends, or your partner?
Do you feel anxious, irritable, or low when you are not able to play, or after a losing session?
Have you ever hidden your gaming activity from people close to you, or lied about how much you have spent?
Have you tried to cut back or stop gaming before, but found it difficult or impossible to do so?
If you answered yes to 2 or more questions, we strongly encourage you to use Crikex's responsible gaming tools or contact our support team for a confidential conversation.
Responsible gaming is not just a page on our website — it is built into how Crikex operates every single day.
Every Crikex account goes through identity verification before deposits or withdrawals are processed. We do not allow anyone under 18 to register or play. If we suspect an account belongs to a minor, it is suspended immediately pending investigation.
Crikex's platform monitors gameplay patterns for signs of problem gambling — such as rapidly increasing bet sizes, long unbroken sessions, or frequent loss-chasing behaviour. When these patterns are detected, our team may reach out proactively to check in.
Crikex does not target marketing at players who have set responsible gaming limits, are in a cool-off period, or have self-excluded. We do not use manipulative language that pressures players to deposit more or play longer than they intended.
Crikex does not offer credit, loans, or any form of "play now, pay later" arrangement. You can only play with funds that are already in your Crikex account. This is a deliberate policy to prevent players from gambling money they do not have.
Every member of the Crikex support team receives training in responsible gaming. They know how to handle sensitive conversations with care and can connect you with the right tools or resources quickly and without judgement.
Every game on Crikex displays its return-to-player (RTP) percentage and house edge clearly. We believe players deserve to understand the odds before they play. Transparency is a core part of responsible gaming at Crikex.
Problem gambling — sometimes called gambling disorder — is a recognised condition where a person is unable to control their gambling despite negative consequences. It is not a character flaw or a sign of weakness. It is a condition that can affect anyone, regardless of age, income, or background.
In Bangladesh, as in many countries, awareness of problem gambling is still growing. Many people do not realise they have a problem until it has already caused significant harm to their finances, relationships, or mental health. That is why Crikex invests in responsible gaming tools and education — to help players recognise the signs early, before things get serious.
The key difference between recreational gaming and problem gambling is control. A recreational player can set a budget, stick to it, and walk away when the session is over. A problem gambler finds it difficult or impossible to stop, even when they want to. If you recognise this pattern in yourself, please use the tools on this page or contact our support team right away.
Crikex is strictly an 18+ platform. We take underage gambling extremely seriously and have multiple layers of protection in place to prevent minors from accessing the platform.
If you share a device with younger family members, we strongly recommend using device-level parental controls to prevent access to gaming websites and apps. Keep your Crikex login credentials private and never share your account with anyone, including family members.
If you believe a minor has accessed Crikex, contact us immediately at [email protected]. We will investigate and take action promptly.
Parents and guardians: Talk openly with young people about gambling. Explain that games of chance are not a reliable way to make money, and that the house always has a mathematical advantage over time.
Self-exclusion is the most powerful responsible gaming tool available on Crikex. When you self-exclude, your account is closed for a minimum of 6 months. You will not be able to log in, deposit, or place bets during this period. All marketing communications will stop immediately.
To request self-exclusion, contact our support team via live chat or email [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within 24 hours and confirm by email when your account has been closed.
After the minimum exclusion period, you may request to reopen your account. Before doing so, our team will ask you to confirm that you are ready to return to gaming responsibly and may suggest additional tools to help you stay in control.
Self-exclusion cannot be reversed early. Once activated, the exclusion remains in place for the full period you selected. This is intentional — it gives you the space you need to step back without the temptation to return too soon.
If you need to talk to someone about your gaming right now, our support team is available 24/7.
Visit FAQNeed a break? Request self-exclusion immediately by emailing our support team.
Subject: Self-Exclusion Request
To: [email protected]
Access all tools via Account Settings after logging in.
Register your Crikex account today and set your responsible gaming limits from day one. Deposit via bKash or Nagad, enjoy fair games, and always stay in control of your play.
Already have an account? Visit FAQ or contact support to activate your responsible gaming tools now.